Following the introduction on April 6, 2013, of a £100 appointment booking fee for all premium service appointments at the Public Enquiry Office (PEO), the Home Office has just announced the new booking process. After booking the premium appointment online, applicants must call the PEO (phone: 0870-606-7766) by 3 p.m. on the next working day to pay the appointment fee of £100 per applicant. If the payment is not made within this time frame, the appointment will be canceled.

The £100 fee is part of the newly revised £375 fee for premium service appointments that was announced on February 25, 2013. The remaining balance is paid at the PEO on the day of the appointment. The process will apply across the board for both personal and representative bookings. The appointment can be canceled or rescheduled in the usual way via the online account, but in the event of cancellation with five or fewer working days' notice, or a no-show, the £100 fee will not be refunded. A fully automated pre-payment system that will collect all fees upfront will be introduced eventually.

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